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Mary_bcgame

Community Manager
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  • Days Won

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Mary_bcgame last won the day on December 25

Mary_bcgame had the most liked content!

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Mary_bcgame's Achievements

Enthusiast

Enthusiast (6/14)

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  • First Post
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  1. Thank you for sharing your honest feedback and for being a loyal player for the past five years. We truly value our community and take your input seriously, as it helps us improve and ensure the best experience for everyone. Our goal has always been to create a platform that brings enjoyment and excitement to our players. We understand your concerns and want to assure you that we are constantly listening to the community's voice. Updates and changes to the games are driven by player feedback to ensure a balanced and enjoyable experience. We’re also working on building and updating games to provide fresh and engaging content. If you have specific suggestions or ideas that could improve your experience, we’d love to hear them. Please don’t hesitate to share more thoughts. Your enjoyment and satisfaction matter to us, and we are committed to making the platform a place where everyone can have fun and feel valued. Thank you again for your feedback!
  2. hello @Zlnuxbmujpac we don’t have an exact ETA, rest assured that our team is working diligently to resolve the issue as quickly as possible. Your funds are safe, and we are committed to keeping you informed. We recommend keeping an eye on official announcements for updates. If you have additional questions or concerns, please don’t hesitate to contact our support team. We appreciate your patience and understanding during this time
  3. i'm sorry to hear about your frustration. Please understand that maintaining a safe and respectful environment is our top priority, and actions such as bans are only taken when room chat rules are violated. If you believe the ban was a misunderstanding, we encourage you to reach out with more details or contact [email protected] We’ll be happy to review the situation and clarify any concerns. We value all members and strive to ensure the group remains welcoming for everyone who follows the rules. Let’s work together to resolve this!
  4. Hello @Dwmckebskuac If there are issues with deposits and withdrawals, please contact our support team on the site, as no one can help with that here on our forum. Always be cautious if any staff member claims they can help and tries to assist you, as they are likely scammers.
  5. Congratulations on your win! We’re thrilled to hear about your achievement. However, for technical issues like the one you’re experiencing, we recommend contacting the live chat support team directly on the site. They will assist you in reviewing your transactions and finding the best solution. Please make sure to include the videos and complete details of your transactions to help the support team address the issue more quickly and effectively.
  6. Hello @DonGGra If there are issues with deposits and withdrawals, please contact our support team on the site, as no one can help with that here on our forum. Always be cautious if any staff member claims they can help and tries to assist you, as they are likely scammers.
  7. If there are issues with deposits and withdrawals, please contact our support team on the site, as no one can help with that here on our forum. Always be cautious if any staff member claims they can help and tries to assist you, as they are likely scammers. chat or email our support team: [email protected]
  8. Hi WIN10000, Thank you for sharing your journey with us. We deeply empathize with the challenges you've faced and appreciate your dedication as part of our community. Regarding your KYC and withdrawal concerns, we understand how frustrating this must be. Our KYC policies are in place to ensure compliance and security, but we’d like to help. Please share your BCGAME UID so we can review your case further. We’re also concerned about your support experience and will ensure our team addresses interactions with care and respect. Your resilience is truly inspiring, and we’ll do our best to assist you. Thank you for being part of BC.Game.
  9. yes that correct For every $500 wagered, $1 worth of BCD will be unlocked. Similarly, for every $1000 wagered, $2 worth of BCD will be unlocked.
  10. Hello, to reset your 2FA, please contact our support via email or chat here: [email protected]
  11. Hello, Thank you for being our valued VIP member and for your continued trust in our services. We sincerely apologize for the inconvenience you’ve experienced over the past few days. To help us address your issue promptly, could you please provide the following details: Your account UID or the email address used for registration. Details of your concern or the issue you’re facing so that we can handle it appropriately. We appreciate your patience and will immediately reach out to the relevant team to ensure this matter is resolved as quickly as possible. Thank you
  12. It has been mentioned that you need to contact our support team to resolve the issue. [email protected]
  13. There is no mod that can help with your issue. You can join our Discord channel and create a ticket there, please.
  14. We apologize for any inconvenience. Please send an email to [email protected] while you wait for a response from live support. Hopefully, this helps.
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